A: Please follow these directions:

1. Go to www.NightShiftTherapy.com
2. Click Portal
3. Click Register & Manage Device/Generate Reports
4. Click Download for Windows or Download for Mac, as applicable
5. Install the downloaded software
6. Click to launch the application when prompted
7. The software will open in a new window

If you need additional assistance setting up your computer for use with the Night Shift software, please click the following link, http://nightshifttherapy.com/software-download/, and follow the directions for your operating system and browser.

A: If you see the “Wrong Time/Date” message, that means that the time/date on the Night Shift device is different than the time/date on your computer. Click the “Update Device Time & Date” button to update the device to the same time/date as your computer. The Night Shift device is shipped with the internal clock set to the Pacific Time zone. If the battery charge gets too low, the date cannot be maintained on the device. Either of these conditions can cause the time/date to be incorrect.

A: Using the Register Your Night Shift Device Only button, your email address (and name if entered) will be saved securely on our server. We will use this information in the event of a recall or for Night Shift updates. Your name/email will not be saved to your device.

If you choose to use the Register & Manage Device/Generate Reports button, your data is encrypted prior to generation of the PDF report. Each time a report is generated, we save a copy of the data as a backup in case you need to restore your data. These files are stored on a secure server with the name encrypted. Click here to read the Privacy Disclosure for the Night Shift software.

A: When the device is turned on, it will vibrate 1-3 times and blink green 1-3 times, depending upon how many nights the device has battery charge sufficient to record. The device will then continue to blink green for 5 minutes. After 5 minutes, the LED will display a solid green light which means the device is recording as expected.

A: When the battery gets very low, the device goes into a warning mode where it blinks a yellow light and vibrates once every five seconds, regardless of position. This indicates that the device needs to be charged. If you believe the device is fully charged, click here for instructions to test the functionality of your Night Shift.

A: The neck strap should be inspected regularly for signs of deterioration due to normal wear and tear. It is recommended that the neck strap be replaced every six months. If you disconnect the magnetic clasp by pulling the ends apart, the material stretches and can tear. To avoid this problem in the future, be sure to unclasp the strap by bending at a 90° angle, like snapping a stick. Please review step 9 of the User Instructions.

A: It is recommended to replace the strap every 6 months.

A: If you live in the United States, click here to order a new strap or chest belt. All other users should contact their local Night Shift Provider to purchase a replacement neck strap or chest belt.

A: See page 2 of the User Instructions for the Night Shift cleaning procedures. Note that the chest belt should be cleaned using the same method as the neck strap.

A: After being turned on, the Night Shift is designed to wait 15 minutes before delivering positional feedback. If the on/off button is held down for more than 7 seconds, the device turns on in “test” mode, and feedback begins immediately. If this is the case, turn the device off. When you turn it back on, only hold the on/off button down for 1 second.

A: If the battery is completely dead, the device will not turn on. Please fully charge the device and press the on/off button for 1 second. If the device still does not turn on, click here for instructions to test the functionality of your Night Shift.

A: This is most often a problem of a bad cable rather than a problem with the Night Shift battery. The Night Shift can be charged with any standard micro-USB cable. Please try to charge the device with a different cable. If this does not solve the problem, click here for instructions to test the functionality of your Night Shift.

A: To conserve the battery and increase the accuracy of your report, the Night Shift automatically turns off after 10 hours. If you need to change the settings to 12 hours instead of 10 hours, follow these steps:

1. Open the Night Shift Software (or follow the directions in Q1 to download, install and open the software)
2. Plug in your Night Shift device
3. Click Manage Device
4. Click F12 on your keyboard and the Max Recording Time window will appear
   
5. Click 12 hours and click Save

If the device turned off prior to your setting of 10 or 12 hours, click here for instructions to test the functionality of your Night Shift.

A: Yes. Using the Night Shift software, click Manage Device. In the Positional Vibration Setting box, check the box for No vibration, then click Save. The device is now set to record without providing feedback vibrations. After a night or two in no vibration mode, be sure to return to the software and change the vibration setting back to “After 15 minutes” or “After 30 minutes.” (Note: If you do not have the Night Shift software, please click here for instructions on downloading the software.)

A: A: When the Night Shift is set to trial mode, no vibration feedback will be delivered on the first night the device is worn to enable you to obtain a baseline session. This baseline session is permanently presented as one of the nights in your detailed report. Positional vibration feedback will automatically begin on the second night you wear the device, and it will continue for all future nights that you wear the device in trial mode.

A: If the Night Shift is working properly, the vibration intensity should increase (after six vibrations at each level) a total of seven times. Following the six vibrations at the seventh level, the vibration intensity and frequency should begin a random pattern. To ensure the Night Shift is delivering the maximum vibration intensity, click here for instructions to test the functionality of your Night Shift.

A: The neck strap can be adjusted to accommodate a maximum of a 22 inch (56 cm) neck. The Night Shift Chest Belt can also be used as an alternative to the Neck Strap and can accommodate chest sizes up to 59 inches.

A: In order to use the Chest Belt, the settings on your Night Shift device must first be changed. Follow these directions to change your Night Shift settings:

1. Open the Night Shift Software (If you have not done so, please follow the steps in Q1)
2. Plug in your Night Shift device
3. Click Manage Device
4. Under Accessory, click Chest Belt
5. Click Save – the device will turn off and back on again and the device can now be used with the chest belt

A: In order to use the Neck Strap, the settings on your Night Shift device must first be changed. Follow these directions to change your Night Shift settings:

1. Open the Night Shift Software (If you have not done so, please follow the steps in Q1)
2. Plug in your Night Shift device
3. Click Manage Device
4. Under Accessory, click Neck Strap
5. Click Save – the device will turn off and back on again and the device can now be used with the chest belt

A: The device can store up to 8 nights (7 most recent + base line, if it exists) of detailed daily reports, up to 90-nights of compliance data, and 365 nights of data used for the monthly and yearly reports.

A: When the strap is packaged, the retention bands are placed over the top of the magnetic ends of the strap.