A: If you were previously diagnosed with Sleep Apnea you are a good candidate for Night Shift if:

• Your sleep study report shows your “supine” sleep apnea severity is two times your severity when you don’t sleep on your back (i.e., supine apnea hypopnea index (AHI) is twice as high as your non-supine AHI)
• Your non-supine AHI is less than 20 events per hour

A: The Night Shift delivers vibrations once you lay on your back. Vibrations will start at a very light intensity and will gradually increase if you are not responding. These vibrations act as an alert to make you move off your back.

A: Yes, a Night Shift requires a Medical prescription in the U.S. 

A. You can purchase the Night Shift from either one of our retailers or our webstore. Our webstore only accepts electronic prescription submitted from your physician through the Night Shift eRx system. If you have a prescription that must be faxed, you must purchase from one of our retailers. Our webstore and retailers all sell the Night Shift for the same price. 

A: Night Shift delays the start of therapy for 15 minutes after the device is turned on in order to give you time to fall asleep on your back. If you need more time, you can use the App or Report Portal to increase the delay to 30 minutes.

A: A chest belt can be purchased for an additional cost for those who prefer to receive therapy on the chest rather than the neck. The chest belt must be worn more tightly than the neck strap to stay in place during sleep. Sleep efficiency and awakenings are not reported when the chest belt is used.

A: The Night Shift report allows you to track how frequently and quickly you respond to the vibrations. These reports will help determine whether the Night Shift is the right fit for you. In the event the device is not the right fit, please see Q.13 for our money back guarantee policy.

A: To use the portal, your computer must have the following:

• USB port
• Windows 10+
• Mac computer (macOS 14+) – report generation only
• Mac computer (macOS 10.15 – macOS 13) – report generation, device setting changes, device date/time update
• Internet access

For more information on getting started using the Night Shift Portal, click HERE.

A:  If your device has an “LE” on the front label under the Night Shift logo, you can use the App on your iOS or Android device to generate reports.

A: When the Night Shift battery requires charging before use, it alerts the user by vibrating continuously until the battery is either completely drained or plugged-in to the charging cable and connected to the appropriate power source.

Yes, the Night Shift includes a two-year warranty covering workmanship problems related to the electronics during its 3-year service life. The battery and haptic motors carry a one-year warranty. The neck strap and chest belt have a six-month warranty and should be replaced every 6-12 months. Warranty does not cover damage attributed to improper use by the customer. Night Shift is a medical device that is not water-proof, pet-proof, or mistake-proof. The warranty will be voided if an attempt is made to open the enclosure or change the battery. Please contact our technical support team for troubleshooting and to determine warranty eligibility.

A: Night Shift comes with a 30-day guarantee that it will keep you off your back during sleep. If your Night Shift report shows that you are non-responsive to vibro-tactile positional feedback, you can receive a refund of the purchase price minus the shipping charges. The item must be returned in the original box with all accessories within 30 days of receiving the device.

A: The Center for Medicare Services established billing code HCPCS E0530 (Electronic positional obstructive sleep apnea treatment) to cover devices like the Night Shift and code A9900 to cover Night Shift accessories.  To obtain Medicare reimbursement, you must buy the device from a local durable medical equipment (DME) Medicare provider.

Most private insurance companies include Medicare reimbursement recommendations to their policies, albeit with some delay. Medical expenditures less than $500 are typically reimbursed without the need for pre-authorization. The amount that is reimbursed is highly dependent on the policy type (i.e., HMO vs PPO) as well as the deductible and co-payment amounts.