A: If you were previously diagnosed with Sleep Apnea you are a good candidate for Night Shift if:

• Your sleep study report shows your “supine” sleep apnea severity is two times your severity when you don’t sleep on your back (i.e., supine apnea hypopnea index (AHI) is twice as high as your non-supine AHI)
• Your non-supine AHI is less than 20 events per hour

A: The only way to determine this is to have a sleep study. In most cases, the cost of the sleep study is covered by medical insurance.

A: Night Shift requires a clinician prescription in the U.S.  The Find a Physician network can assist you with obtaining a prescription.  To obtain an electronic prescription, ask your physician sign up and use the Night Shift eRx system.  Or click HERE to download a sample prescription.

A. We recommend that Night Shift is not used on patients who:

• Suffer from tics or tremors of the head
• Suffer from cardiac arrhythmia corrected by an artificial pace-maker
• Have neck less than 12 inched (30 cm) or greater than 22 inches (56 cm) OR have a chest larger than 59 inches (150 cm)
• Are currently suffering from neck, shoulder, or back pain
• Have an open cut or would near where the Night Shift is worn (you may need to temporarily discontinue use)

The Night Shift device generates localized magnetic fields (less than 0.02 mT) that must be kept at least 6 inches (15 cm) from an implanted medical device of the user or bed partner.

A: Night Shift delays the start of therapy for 15 minutes after the device is turned on in order to give you time to fall asleep on your back. If you need more time, you can use the Report Portal to increase the delay to 30 minutes.

A: If you have sleep apnea, you may experience fewer interruptions than you do now. In the previous study of Night Shift for prescription use, both brief arousals, as well as awakenings, were significantly reduced because patients slept more deeply. Users recalled position avoidance therapy on average twice per night, yet they attempted to sleep supine on average seven times per night.

The chest belt is simply an alternative for those who prefer not to receive therapy on the neck. The chest belt must be worn more tightly than the neck strap to stay in place during sleep, and sleep efficiency and awakingings are not reported.

A: Night Shift should be charged before use. We include a cable that is compatible with a USB charger. The device must be recharged at least once every three days. When it is turned on, it vibrates to indicate the number of nights it can be worn before it must be recharged. It will also indicate when the battery is too low to provide therapy for 8 hours. We recommend that the neck strap and chest belt are washed in dish soap and the enclosure wiped with alcohol routinely to keep them clean. Click HERE and scroll to Section E for instructions to verify your Night Shift is working properly.

A: To use the portal, your computer must have the following:

• USB port
• Windows 10, Windows 11, or Mac Operating System
• Internet access

For more information on getting started using the Night Shift Portal, click HERE.

A:  If your device has an “LE” on the front label under the Night Shift logo, you can use the App on your iOS or Android device to generate reports.

A: When the Night Shift battery requires charging before use, it alerts the user by vibrating continuously until the battery is either completely drained or the plugged-in to the charging cable and connected to the appropriate power source.

Yes, the Night Shift includes a two-year warranty covering workmanship problems related to the electronics during its 3-year service life. The battery and haptic motors carry a one-year warranty. The neck strap and chest belt have a six-month warranty and should be replaced every 6-12 months. Warranty does not cover damage attributed to improper use by the customer. Night Shift is a medical device that is not water-proof, pet-proof, or mistake-proof. The warranty will be voided if an attempt is made to open the enclosure or change the battery. Please contact our technical support team for troubleshooting and to determine warranty eligibility.

A: Night Shift comes with a 30-day guarantee that it will keep you off your back during sleep. If your Night Shift report shows that you are non-responsive to vibro-tactile positional feedback, you can receive a refund of the purchase price, minus the shipping charges. The item must be returned in original box with all accessories within 30 days of your receipt.

A: The Center for Medicare Services established billing code HCPCS E0530 (Electronic positional obstructive sleep apnea treatment) to cover devices like the Night Shift and code A9900 to cover Night Shift accessories.  To obtain Medicare reimbursement, you must buy the device from a local durable medical equipment (DME) Medicare provider.

Most private insurance companies include Medicare reimbursement recommendations to their policies, albeit with some delay. Medical expenditures less than $500 are typically reimbursed without the need for pre-authorization. The amount that is reimbursed is highly dependent on the policy type (i.e., HMO vs PPO) as well as the deductible and co-payment amounts.