A: If you were previously diagnosed with Sleep Apnea you are a good candidate for Night Shift if:

• Your sleep study report shows your “supine” sleep apnea severity is two times your severity when you don’t sleep on your back (i.e., supine apnea hypopnea index (AHI) is twice as high as your non-supine AHI)

• Your non-supine AHI is less than 20 events per hour

A: The only way to determine this is to have a sleep study. In most cases, the cost of the sleep study is covered by medical insurance.

A: Night Shift requires a clinician prescription in the U.S.  The Find a Physician network can assist you with obtaining a prescription.  To obtain an electronic prescription, ask your physician sign up and use the Night Shift eRx system.  Or click HERE to download a sample prescription.

A. We recommend that Night Shift is not used on patients who:

• suffer from tics or tremors of the head
• suffer from cardiac arrhythmia corrected by an artificial pace-maker
• have neck less than 12 inches (30 cm) or greater than 22 inches (55 cm)
• are currently suffering from neck, shoulder, or back pain
• have an open cut or wound near the neck (you may need to temporarily discontinue use)

A: Night Shift delays the start of therapy for 15 minutes after the device is turned on in order to give you time to fall asleep on your back. If you need more time, you can use the Report Portal to increase the delay to 30 minutes.

A: If you have sleep apnea, you may experience fewer interruptions than you do now. In the previous study of Night Shift for prescription use, both brief arousals, as well as awakenings, were significantly reduced because patients slept more deeply. Users recalled position avoidance therapy on average twice per night, yet they attempted to sleep supine on average seven times per night.

A: Night Shift should be charged before use. We include a cable that is compatible with a USB charger. The device must be recharged at least once every three days. When it is turned on, it vibrates to indicate the number of nights it can be worn before it must be recharged. It will also indicate when the battery is too low to provide therapy for 8 hours. We recommend that the strap is washed in dish soap and the enclosure wiped with alcohol routinely to keep it clean.  Click HERE and scroll to Section E for the instructions to verify your Night Shift is working properly.

A: To use the portal, your computer must have a USB port, the most recent version of Java MUST be installed, and your internet browser must be configured to allow Java to be used.  For more information on getting started using the Night Shift Report Portal, click HERE.

A: Yes, Night Shift includes a two-year warranty covering workmanship problems related to the electronics. The battery and haptic motors carry a one-year warranty and can be replaced for a fee once the warranty period has expired. Please contact our technical support team for further information. The neck strap has a six-month warranty and should be replaced every 6-12 months for a cost of $29.95. Warranty does not cover damage attributed to improper use by the customer. Night Shift is a medical device that is not water-proof, pet-proof, or mistake-proof. The warranty will be voided if an attempt is made to open the enclosure or change the battery.

A: Night Shift comes with a 30-day guarantee that it will keep you off your back during sleep. If your Night Shift report shows that you are non-responsive to vibro-tactile positional feedback, you can receive a refund of the purchase price, minus the shipping charges. The item must be returned in original box with all accessories within 30 days of your receipt.

A: If your overall sleep apnea severity is at least 5 events/hour, and/or if you have failed with other sleep apnea therapies, your Night Shift purchase may qualify toward your high deductible healthcare insurance.  Consider billing under the code E0710 – Restraints, any type (body, chest, wrist, or ankle), or E1399 Durable medical equipment – miscellaneous.  Include a copy of your sleep study showing that your obstructive sleep apnea is at least twice as severe when sleeping on your back (see Question 1) and a Night Shift daily report confirming it is keeping you off your back.