Night Shift Computer Portal

This is often a problem with the USB cable. To connect the device to the software, a USB cable that can transmit data must be used (a charging-only cable will not work).

Note: macOS users must allow the Night Shift Launcher access to the Removable Volumes. This setting is found under the Files and Folders section of the Privacy & Security settings.

If you see the “Wrong Time/Date” message, that means that the time/date on the Night Shift device is different than the time/date on your computer. Click the “Update Device Time & Date” button to update the device to the same time/date as your computer. The Night Shift device is shipped with the internal clock set to the Pacific Time zone. If the battery charge gets too low, the date cannot be maintained on the device. Either of these conditions can cause the time/date to be incorrect.

NOTE: Clearing study history will remove all recorded information from the device. To clear the study history please open the Night Shift software and follow the steps below:

Step 1. Plug in your Night Shift device, open the Night Shift software

Step 2. Click Manage Device

Step 3. Click Clear Study History

Step 4. Click Yes to confirm you would like to clear all data from the device

Step 5. The device will vibrate and the study history will be cleared

A 72-hour notice is posted on the website when scheduled maintenance is planned. Scheduled maintenance is generally planned for weekends and during the middle of the night (Pacific Time).