Night Shift Device Support

When turning the device on, only hold the on/off button down for 1 second to get the expected delay at the beginning of the night. If the on/off button is held down for more than 7 seconds, the device turns on in “test” mode, and feedback begins immediately.

When the strap or belt is not properly fitted, the device may slide around, resulting in incorrect position detection. For fitting instructions for the chest belt, click here. For fitting instructions for the neck strap, click here to view the instructions in your language of choice.

When the battery gets very low, the device goes into a warning mode where it blinks and vibrates once every five seconds, regardless of position. This indicates that the device needs to be charged. To test the device, click here.

Yes, the Night Shift software can be used to turn the vibrational feedback off. After a night or two in no vibration mode, be sure to return to the software and change the vibration setting back to “After 15 minutes” or “After 30 minutes.” For instructions using the Computer Portal, click here. For instructions using the Mobile App, click here.

If the Night Shift is working properly, the vibration intensity should increase (after six vibrations at each level) a total of seven times. Following the six vibrations at the seventh level, the vibration intensity and frequency should begin a random pattern. To test the device, click here.