D27-8212-2 Rev 1

DEVICE FAQ

A. NIGHT SHIFT SOFTWARE

B. FREQUENTLY ASKED QUESTIONS

C. NIGHT SHIFT BATTERY AND VIBRATION TEST: CONFIRM YOUR DEVICE IS WORKING 5

D. NIGHT SHIFT EXPECTED SERVICE LIFE

E. NIGHT SHIFT WARRANTY

F. NIGHT SHIFT TECHNICAL SUPPORT


A. Night Shift Software

How can I access the Night Shift software to generate reports and manage the device?"

    Connecting to the Night Shift Software using a Computer
    The Night Shift Portal Software can be accessed from a Windows or Mac computer. To download the software, follow the instructions here: https://nightshifttherapy.com/software-download/
    Connecting to the Night Shift Software using a Phone or Tablet (Night Shift LE Device Only)
    The Night Shift App Software can be accessed from an iOS or Android phone or tablet. Download the app from the Apple App Store or Google Play Store on your phone/tablet.

      

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B. Frequently Asked Questions

Q1: What is the green LED pattern when I turn on the device?

A: When the device is turned on, it will vibrate 1-3 times and blink green 1-3 times, depending upon how many nights the device has battery charge sufficient to record. The device will then continue to blink green for 5 minutes. After 5 minutes, the LED will display a solid green light which means the device is recording as expected.

Q2: My device vibrates in every position. What is wrong?

A: When the battery gets very low, the device goes into a warning mode where it blinks and vibrates once every five seconds, regardless of position. This indicates that the device needs to be charged. If you believe the device is fully charged, click here for instructions to test the functionality of your Night Shift.

Q3: Why did the magnets come out of my neck strap?

A: The neck strap should be inspected regularly for signs of deterioration due to normal wear and tear. It is recommended that the neck strap be replaced every six months. If you disconnect the magnetic clasp by pulling the ends apart, the material stretches and can tear. To avoid this problem, be sure to unclasp the strap by bending at a 90° angle, like snapping a stick. Please review step 9 of the User Instructions.

Q4: How often should I expect to replace my neck strap?

A: It is recommended to replace the neck strap every 6 months.

Q5: How do I purchase a new neck strap or chest belt?

A: If you live in the United States, click here to order a new neck strap or chest belt. All other users should contact their local Night Shift Provider to purchase a replacement neck strap or chest belt.

Q6: How should I clean my device?

A: See page 2 of the User Instructions for the Night Shift cleaning procedures. Note that the chest belt should be cleaned using the same method as the neck strap.

Q7: The Night Shift starts vibrating as soon as I try to sleep on my back! I thought it was supposed to give me 15 minutes to fall asleep first?

A: After being turned on, the Night Shift is designed to wait 15 minutes before delivering positional feedback. If the on/off button is held down for more than 7 seconds, the device turns on in “test” mode, and feedback begins immediately. If this is the case, turn the device off. When you turn it back on, only hold the on/off button down for 1 second.

Q8: My Night Shift will not turn on.

A: If the battery is completely dead, the device will not turn on. Please fully charge the device and press the on/off button for 1 second. If the device still does not turn on, click here for instructions to test the functionality of your Night Shift.

Q9: I’ve charged my Night Shift but the battery does not hold a charge.

A: This is most often a problem of a bad cable rather than a problem with the Night Shift battery. The Night Shift can be charged with any standard USB cable. Please try to charge the device with a different cable. If this does not solve the problem, click here for instructions to test the functionality of your Night Shift.

Q10: When I woke up in the morning, the device was turned off. What happened?

A: To conserve the battery and increase the accuracy of your report, the Night Shift automatically turns off after 10 hours. If you need to change the setting to 12 hours instead of 10 hours, follow these steps:

  1. Open the Night Shift Portal Software (or follow the directions above to download, install and open the software)
  2. Plug in your Night Shift device
  3. Click Manage Device
  4. Click F12 on your keyboard and the Max Recording Time option will appear
  5. Click 12 hours and click Save

If the device turned off prior to your setting of 10 or 12 hours, click here for instructions to test the functionality of your Night Shift.

Q11: I would like to try the device for a night with no feedback vibrations to see how I’m sleeping without it, is that possible?

A: Yes. Using the Night Shift Portal software, click Manage Device. In the Positional Vibration Setting box, check the box for No vibration, then click Save. The device is now set to record without providing feedback vibrations. After a night or two in no vibration mode, be sure to return to the software and change the vibration setting back to “After 15 minutes” or “After 30 minutes.” (Note: If you do not have the Night Shift software, please click here for instructions on downloading the software.)

Q13: After wearing the Night Shift for awhile it seems that I’m taking longer to move off my back when the vibration is delivered, can the vibration intensity be increased?

A: If the Night Shift is working properly, the vibration intensity should increase (after six vibrations at each level) a total of seven times. Following the six vibrations at the seventh level, the vibration intensity and frequency should begin a random pattern. To ensure the Night Shift is delivering the maximum vibration intensity, click here for instructions to test the functionality of your Night Shift.

Q14: Does the Night Shift have larger size straps for those patients who have bigger necks than the size of the standard bands?

A: The neck strap can be adjusted to accommodate a maximum of a 22 inch (56 cm) neck. The Night Shift Chest Belt can also be used as an alternative to the Neck Strap and can accommodate chest sizes up to 59 inches.

Q15: I have received my new Chest Belt, how do I set up my Night Shift to be used with the Chest Belt?

A: In order to use the Chest Belt, the settings on your Night Shift device must first be changed. Follow these directions to change your Night Shift settings to Chest, using the Night Shift Portal or the Night Shift App

Q16: I have been using the Chest Belt but would like to go back to the Neck Strap. How can I do this?

A: In order to use the Chest Belt, the settings on your Night Shift device must first be changed. Follow these directions to change your Night Shift settings to Chest, using the Night Shift Portal or the Night Shift App

Q17: How long or how many days of data does the Night Shift save?

A: The device can store up to 8 nights (7 most recent + base line, if it exists) of detailed daily reports, up to 90-nights of compliance data, and 365 nights of data used for the monthly and yearly reports.

Q18: I just received my Night Shift and I cannot find the retention bands. Where can I find the retention bands?

A: When the strap is packaged, the retention bands are placed over the top of the magnetic ends of the strap.

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C. Night Shift Battery and Vibration Test: Confirm Your Device is Working

Please follow the steps below to test your Night Shift's battery and vibration motors.

    • Step 1. Plug the device into your computer.
    • Step 2. Device turns on automatically.
        • Step 2a. If the device did not turn on automatically, please use a different cable and plug the device back into the computer.
        • Step 2b. If the device still does not turn on automatically, try using a different USB port or computer.
        • Step 2c. If the device still does not turn on automatically, leave the device plugged in for at least 15 minutes and check to see if the device has turned on by viewing the green light on the device.
    • Step 3. Push the button to turn the device off. One vibration is felt as device turns off.
    • Step 4. After a few seconds, device turns itself on automatically.
    • Step 5. Leave the device charging for 3 hours or until the light on the device turns off and the device is fully charged.
    • Step 6. Now that the device is fully charged, unplug the device from the computer.
    • Step 7. Put the device into “test” mode by holding the on/off button down continuously (about 7-seconds) until the device vibrates.
    • Step 8. If you are using the Neck Strap, with the blue label facing down, place the device on a flat surface. Place two fingers on the black label of the device to feel the vibrations. If you are using the Chest Belt, with the blue label facing up, place the device on a flat surface. Place two fingers on the blue label of the device to feel the vibrations.
    • Step 9. After 30 seconds, the device should begin vibrating. After the first six vibrations, did the intensity increase? Wait another six vibrations, did it increase again? There should seven levels of intensity with six vibrations at each level. Following the six vibrations at the seventh level, the vibration intensity and frequency should begin a random pattern.

If you still believe that your device is not functioning correctly, please email your Night Shift Healthcare provider with your problem and what step of the Battery and Vibration test did not work as expected. The Night Shift device is intended to be operated by the patient, but is not intended to be serviced or maintained by the patient. Servicing and maintenance must be completed by the manufacturer or an authorized distributor. Please contact your Night Shift Healthcare provider if you have any questions.

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D. Night Shift Expected Service Life

The battery, haptic motors, neck strap, and chest belt are considered to be replaceable components and are expected to require replacement during the three-year service life of the NS device. The battery has an expected useful life of two years; the user can substantially compromise the useful life by continuously leaving the device on a charger for extended periods when the battery is fully charged. The user can detect when the battery must be replaced; when fully charged, the device is unable to acquire data for >10 hours. The haptic motors have an expected service life of 30 hours of vibration. The neck strap and chest belt have an expected service life of 6 months when used every day. The expected service life is not a guarantee (see warranty information below).

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E. Night Shift Warranty

Night Shift includes a two-year warranty for assembly workmanship and electronic components, one-year warranty for haptic motors and battery, and six-month warranty for neck strap and chest belt. Warranty does not cover damage attributed to improper use by the customer. Night Shift is a medical device that is not water-proof, pet-proof, or mistake-proof. The warranty will be voided if an attempt is made to open the enclosure or change the battery.

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F. Night Shift Technical Support

If you have any additional questions, please contact the Night Shift Support team at https://nightshifttherapy.com/support/technical-support/ or by phone at (760)720-0099 ext. 6020. Our Technical Support team is available on weekdays from 8-5PM (Pacific Time). 

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